Refund Policy

Last Updated: 12/07/2020

At PURE PODS, we take pride in offering high-quality poppy-related products. If you’re not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds or replacements in the following cases:

• Product Quality Issues: If the product received does not match its description or is defective.
• Shipping Errors: If you received the wrong item or a damaged product due to shipping.

2. How to Request a Refund

To be eligible for a refund, you must:

1. Contact us within 2 days of receiving your order at info@pure-pods.com with:
   • Your order number
   • Photos/videos of the issue (if applicable)
   • A detailed explanation of the problem
2. Wait for our team to review your request (typically within 3-5 business days).
3. If approved, follow the return instructions provided (if required).

3. Refund Process

• Approved Refunds: Will be processed to the original payment method within 7-10 business days.
• Replacements: If preferred, we can ship a replacement product at no additional cost.
• Return Shipping: In cases where a return is required, we will provide a prepaid return label (for quality-related issues only).

4. Non-Refundable Items

• Opened or used products (unless defective)
• Products purchased during sales or promotions (unless defective)
• Custom or special-order items

5. Contact Us

For any questions about our refund policy, please contact us at:

Email: info@pure-pods.com
Response Time: Typically within 1 business days